FAQ

How can we help you?

Account Verification Process

  • How do I verify my phone number?

    In order to verify your phone number, please go to the main trading screen on the Plus500 platform → ”Menu” → “Account” → “Verify Account” → Click the “Verify” button below “Verify your phone” → Enter your number without the country code → Click on “Send me an SMS” or “Call My phone”. You should receive a 3 digit code on your phone, please submit it via the phone validation window.

  • How to update my account details?

    To change any of the registered personal details in your trading account (displayed on the “Funds Management” / “Personal Information” screen), please contact us to explain the reason for this change and provide us with the relevant information, e.g. name change due to marriage, or change of residential address. We will then review and action your request in accordance with our regulatory requirements and obligations. To contact us, click on the “Email Us” link.

  • How do I verify my payment method?

    Funds deposited to your account must originate from a payment method that is in the same name as the FCS Trade trading account holder.
    Accordingly, we are obliged to verify and ensure that you are the legitimate owner of funds deposited to your account. Therefore, if you deposited by:

    • Debit/credit card: you may be asked to upload a photo/scan of your card, credit card statement, or a document from the bank.
    • Bank transfer: you may be asked to upload a photo/scan of a bank statement or proof of payment.
    • PayPal/Skrill account: we are able to undertake online verification either immediately or within a few business days.

  • Didn’t find an answer to your question? Contact us!